Welcome to Digiatrix. These Terms & Conditions (“Terms”) govern your use of our website and digital marketing services. By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.
About Digiatrix
Digiatrix is a digital marketing agency providing services including:
- Search Engine Optimization (SEO)
- Google Ads (PPC)
- Meta (Facebook & Instagram) Advertising
- Social Media Marketing
- Website Design & Development
- E-commerce Website Development
- Branding & Graphic Design
- Content Marketing
- Email Marketing
- Performance Marketing
- Website Maintenance
- Digital Marketing Consultation
Acceptance of Terms
By using this website or purchasing any service from Digiatrix, you confirm that:
- You are at least 18 years of age or have legal authority to enter into a contract.
- You agree to comply with these Terms and all applicable laws.
- You will use our website and services only for lawful purposes.
Service Engagement
A project begins after:
- The project scope has been approved.
- A quotation or proposal has been accepted.
- The agreed advance payment has been received.
- The client provides all required content, credentials, and approvals.
Any work requested outside the agreed scope may require additional charges and revised timelines.
Client Responsibilities
The client agrees to:
- Provide accurate and complete information.
- Supply necessary logos, images, content, and account access.
- Respond promptly to requests for approvals and feedback.
- Ensure they have legal rights to all materials provided.
Project delays caused by missing information or delayed approvals may extend delivery timelines.
Payments
- Payments shall be made according to the approved quotation or invoice.
- Advance payments are generally non-refundable once work has commenced.
- Outstanding invoices may result in suspension of services.
- Applicable taxes will be charged where required by law.
- Advertising budgets for platforms such as Google Ads and Meta Ads are separate from Digiatrix’s service fees unless otherwise specified.
Revisions
The number of revisions included in a project will be specified in the proposal.
Additional revisions or changes beyond the agreed scope may incur extra charges.
Search Engine Optimization (SEO)
SEO is a long-term process influenced by many external factors.
Digiatrix does not guarantee:
- First-page or #1 search engine rankings.
- Specific keyword positions.
- Guaranteed website traffic.
- Guaranteed leads or sales.
Search engine algorithms and competition continuously change, affecting results.
Advertising Services
For Google Ads, Meta Ads, and other paid advertising platforms:
- Campaign performance depends on audience behaviour, competition, budget, product quality, and platform policies.
- Digiatrix cannot guarantee a fixed number of leads, sales, or return on investment.
- Advertising platforms may approve, reject, or suspend campaigns based on their own policies.
Intellectual Property
Upon receipt of full payment:
- Ownership of the final approved website design, graphics, and original content created specifically for the client will transfer to the client unless otherwise agreed.
- Digiatrix retains ownership of its proprietary processes, templates, reusable code, methodologies, and internal tools.
Third-party software, plugins, fonts, images, or licensed assets remain subject to their respective license agreements.
Confidentiality
Both Digiatrix and the client agree to maintain the confidentiality of business information, login credentials, marketing strategies, and other non-public information shared during the project.
Limitation of Liability
To the maximum extent permitted by law, Digiatrix shall not be liable for:
- Loss of profits or revenue.
- Business interruption.
- Loss of data.
- Website downtime caused by third-party providers.
- Search engine algorithm updates.
- Social media account suspensions.
- Platform outages or third-party software failures.
Our total liability for any claim shall not exceed the amount paid by the client for the specific service giving rise to the claim.
Third-Party Services
Our services may involve third-party platforms including, but not limited to:
- Meta
- WordPress
- Shopify
- WooCommerce
- Mailchimp
- Canva
- Web hosting providers
- Domain registrars
- Analytics and CRM platforms
Digiatrix is not responsible for changes, outages, pricing revisions, or policy updates made by these third-party providers.
Project Cancellation
Either party may terminate a project by providing written notice.
If work has already commenced:
- The client remains responsible for payment for all completed work.
- Deliverables completed up to the termination date will be provided after settlement of outstanding invoices.
Refund Policy
Because our services involve time, expertise, and digital deliverables:
- Payments for completed work, consultations, SEO services, advertising management, website development, branding, and creative services are generally non-refundable.
- Any exception will be at Digiatrix’s sole discretion or as agreed in writing.
Acceptable Website Use
Users agree not to:
- Attempt unauthorized access to our website or servers.
- Upload malicious software or harmful code.
- Copy, reproduce, or distribute website content without written permission.
- Use the website for fraudulent or unlawful purposes.
Changes to These Terms
Digiatrix reserves the right to update or modify these Terms & Conditions at any time.
Any changes become effective immediately upon publication on this website.
Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in Pune, Maharashtra.
Contact Us
If you have any questions regarding these Terms & Conditions, please contact Digiatrix using the contact details provided on our website.
By using our website or engaging our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.